One in three of the complaints received by The Motor Ombudsman from EV owners in 2021 related to point-of-sale issues or inadequate post-purchase customer service.
The recruitment and retention of mechanics and MOT testers is set to remain as a key challenge for garages and workshops this year, according to The Motor Ombudsman.
The Motor Ombudsman has handled more than 250,000 enquiries and worked on 25,000 cases since it was established five years ago.
The Motor Ombusdman is looking for entrants to its 2021 Garage Star Awards, which has been expanded with new categories.
Social media has become a key mouthpiece for vulnerable customers and car retailers must be ready to identify their needs and respond with empathy, according to The Motor Ombudsman.
Dealers should consider extending the operating hours of their workshops to handle the anticipated demand for MOTs, following the end of the six-month coronavirus extension period.
A total of 80 independent garages and franchised dealerships outside the UK mainland have renewed their commitment to abide by The Motor Ombusman’s Codes of Practice.
The Motor Ombudsman has added a new search facility to its Garage Finder to allow owners of electric vehicles (EVs) to more easily find and identify accredited businesses to service and repair their car.
The Motor Ombudsman has added a new module on distance sales to its Chartered Trading Standards Institute (CTSI)-approved online training portfolio available to car retailers.
More than 2,800 consumers have complained to The Motor Ombudsman (TMO) in the last 2.5 years about warranty products they've been sold.
The Motor Ombudsman launched its “#talk2resolve” consumer awareness campaign on Twitter, to highlight importance of motorists engaging with companies before contacting ADRs.
The Motor Ombudsman has recorded in excess of 12,000 searches and 25,000 article views on its Knowledge Base during the first quarter of this year, with service and repair complaints advice receiving top views.
A YouGov survey commissioned by The Motor Ombudsman has revealed that 47% of car owners are unaware that they can extend the vehicle manufacturer’s warranty once it expires.
Warranty Assist has joined The Motor Ombudsman's Motor Industry Code of Practice for Vehicle Warranty Products in a bid to give car owners "added peace of mind".
The Motor Ombudsman has introduced an online training course on the General Data Protection Regulation (GDPR), tailored to the requirements of garages.
The Motor Ombudsman has demonstrated a commitment to its workforce by achieving Investors in People Silver standard – putting it in the top 13% of Investors in People-accredited businesses in the UK.
The Motor Ombudsman has urged consumers to look out for its logo when considering a workshop for their car’s winter checks and servicing.
The Motor Ombudsman is “on course” to handle 34,000 consumer enquiries by the end of the year after answering 9,400 calls and emails in Q3.
The Motor Ombudsman has seen nearly 13,000 consumer contacts in the 12 months since it launched the Stage Two Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Vehicle Sales.
The Motor Ombudsman has revealed that 54% of young drivers do not know where to turn when selecting a dealership from which to buy their new car.
