Ten incredible tips on leading motor retail teams to consistently excellent customer experiences from AM's team leadership expert Dr William Holden at Sewells
Sewells chairman Dr William Holden writes for AM-online exclusively, giving thoughtful advice for automotive retail leaders who want to manage people and performance to optimum levels.
Angela Shepherd has been appointed chief executive of Stellantis &You UK, replacing James Weston.
AM's regular columnist Professor Jim Saker, director of the Centre for Automotive Management at Loughborough University's business school and president of the Institute of the Motor Industry, shares his thoughts about the damage done to companies by HR departments that put corporate damage-limitation ahead of victim welfare.
In this latest '5 minutes with' interview, Keyloop's chief alliances officer Megan Harvey talks with AM contributor Tom Seymour about the new way it is working with suppliers and dealerships as part of its new 'partner ecosystem'. This comes after fears were raised by some industry figures that higher costs for partners would be passed on ultimately to the car dealers in those partners' client base.
Frédéric Maillard has been appointed as the new managing director of Renault Retail Group UK, effective immediately.
Regular contributor professor Jim Saker, director of the Centre for Automotive Management at Loughborough University and president of the Institute of the Motor Industry, muses on motor retailers' need to spend as much time on communicating strategy as they do communicating objectives in his test monthly article for AM.
Armed with the right motor finance solutions, dealers are well placed to help buyers into their next used car despite the storm of high vehicle prices, rising interest rates and squeezed budgets.
Ohme mobility director Peter McDonalds discussed the value of connected home charge points to mitigate against electric vehicle (EV) charging costs and demands on the National Grid in AM's latest '5 Minutes With...' automotive supplier interviews.
There has been a lot of talk about leadership over the past few months and if one looks at the management bookshelves even more has been written.
As consumers are coming under increasing financial strain from soaring inflation and the cost-of-living crisis, so car dealerships are stepping up to help them through these challenging times.
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
In AM's latest '10 Minutes With...' supplier interview Aston Barclay chairman Greg McLeod talks to AM about the automotive remarketing business's growth since acquisition in 2017 and what will come next.
As car retailers across the UK look to combat soaring energy prices with the installation of renewable solutions, AM interviewed Journey Energy Solutions managing director Darren Riva.
A decade after its launch into the UK car retail sector, carwow co-founder and chief executive James Hind has reflected on the road that led to an "exciting new growth phase".
The addition to AM’s ‘5 minutes with…’ features series sees editor Tim Rose sit down with Association of Fleet Professionals (AFP) chair Paul Hollick to discuss its new dealer standard and what it might mean for car retailers.
An Institute of the Motor Industry (IMI) report aiming to be the catalyst of a shift to greater diversity, inclusion and equity in automotive has revealed that gender remains the source of the sector’s most significant representation imbalance.
Auto Trader brand director Marc Palmer asserted that “areas of affluence” are the UK’s hotspots for interest in electric vehicles (EV) as the cost-of-living crisis continues to squeeze car buyers’ purse strings.
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
Automotive Management (AM) explores how to overcome the workshop inefficiencies that are losing car dealerships thousands, perhaps millions, of pounds every year.
