WhoCanFixMyCar.com has teamed up with Confused.com to launch a fully integrated new service which aims to satisfy more motorists’ servicing and repair requirements.
Epyx, provider of fleet service booking network 1link, is devoting "all available resources" to fully restoring functionality after a 24-hour outage.
Multi-technician teams may boost labour hours and customer satisfaction
Volkswagen is rolling out the use of hand-held tablet devices and video in dealerships in a bid to transform customers’ aftersales experience.
Three quarters of Volvo’s 110 UK dealer network have agreed to change their aftersales operations to have two-person technician teams working on vehicles.
Car dealers can now offer used car buyers a connectivity and telematics package which promises servicing prompts, intelligent roadside assistance and cheaper insurance premiums.
Fleet maintenance controllers are set to be better equipped to manage service, maintenance and repair (SMR) through an agreement by Fleet Assist and CarWeB.
Franchised dealers are at greater risk now of losing more service work to the independent sector now EU legislation has removed limitations to its taking more market share, it has been claimed.
Ford’s mobile service van programme, piloted by TrustFord in Greater London last year, has extended its reach beyond the M25.
As many as six in 10 motorists (59%) claim to worry about hidden costs when booking their car into a garage for an MoT, service or repair.
The number of workshop bookings has declined by 2.4%, from 35.2 million entries in 2013 to 34.36 million in 2014, according to research released by Castrol.
More than four million motorists have had to keep their car off the road in the last two years because they couldn’t afford repairs, according to new research.
The average UK car owner is prepared to travel a distance of 5.7 miles to get their car serviced, according to new data from whocanfixmycar.com.
Used car service plan opportunities are being routinely ignored by many franchise dealers, says The Warranty Group.
New research has revealed that a fifth (20%) of car owners have skipped their car’s service or other maintenance and repairs over the last twelve months.
Volvo’s car service network is the most satisfying in the UK, according to the latest JD Power 2015 UK Customer Service Index Study.
Volkswagen Commercial Vehicles is offering a year’s free roadside assistance to help attract older vans for servicing.
Only 42% of company car drivers see maintenance of their vehicle as their own responsibility, according to a survey by Venson.
Manufacturer warranties are 10 times more likely to encourage new car buyers back to the franchised workshop than service plans, according to Castrol Professional and Trend Tracker.
Vehicle safety recalls have been a major industry news item this year. Frustrating for dealers because there is always the inherent reputational/confidence risk that accompanies such news, it can however also be an opportunity, argues EMaC MD Angela Barrow.
