Vauxhall Motors has appointed McCann Velocity to oversee its CRM, point of sale, print, aftersales and retail marketing.
Desira Group has chosen a new customer app from Ingelby Automotive to enhance customer engagement throughout the servicing process.
Manheim will launch its first double-block vehicle auction in September.
Yorkshire-based Richardson Ford claims that installing DMS Navigator has cut its IT costs by 60%.
Carwow appointed Hasan Nergiz as head of manufacturer proposition and strategy in May. By June it has announced ‘industry first’ live online finance calculator partnership with Volvo.
Arvato has secured a new three-year contract to deliver the Renault’s back-office customer service in the UK and Ireland.
Outsourcing can save money, bring in expertise and cut headcount, but dealers say trust and service levels are vital for a supplier partnership to succeed.
Dealers must measure cost and quality to effectively assess outsourced providers.
Should your dealerships take an in-house or an outsourced approach to essential services? We ask dealers and suppliers for the pros and cons of each.
