As expected the growth in new car registrations has driven a spike in calls to automotive receptionists company Moneypenny by 17.4% in September.
In automotive, while things are improving, there are still far too many calls going unanswered or diverting to unwelcome answering machines, with survey after survey highlighting this issue.
The `overspill’ calls we take for car dealers, 70% relate to aftersales and service enquiries, 20% are for parts, while on average 10% are new sales enquiries
