Chairman John Clark talks about his motor group’s pragmatic approach to upselling and why, despite record financial results, he won’t let himself be carried away by the current strength of the car markets.
Knights Group aftersales director Ian Dow explains why he has extended working hours, up to 2am for some departments, and why the motor trade needs to follow the lead of other retail sectors on customer convenience.
Ian Dow, Knights' aftersales director, provides a look around the group's Stoke site.
HR Owen marketing director Chris Harris explains how the UK’s largest luxury and supercar dealer mixes events, email and CRM software to entice and analyse potential customers.
Holdcroft Group, the winner of the AM Award for Best Fleet Dealer, explains how it has built a successful and standalone corporate sales business.
Daily targets and a focus on every individual have driven Rybrook Warwick BMW, the AM Awards winner for Excellence in Aftersales, to global success.
Marshall Motor Group's focus is on the customer experience now its expansion drive is over, says chief exeutive Daksh Gupta.
Fed up with “ridiculous” volume demands, Williams Automobiles abandoned its franchised dealerships and is carving a future with Morgan sports cars.
Hatfields managing director Gareth Williams won’t let customer experience suffer as his dealer group ramps up sales.
Managing director David Stenning says attention to detail and an emphasis on serving all market sectors is giving Arbury Motor Group a competitive edge
Under managing director Keith Brock, the Wessex Garages dealer group has embraced video to build customer trust and show transparency.
Chris Hayden, Group 1 Automotive CEO of UK operations, plans to use his UK experience and lessons from the US to steer this growing dealer group
How the high-achieving Honda and Suzuki dealer, John Banks Group, is fitter post-recession
For CEM Day, Wales's largest franchised dealer group, growing the rental and contract hire sides of the business has brought record returns
For the past three years Cheshire-based Swansway Garages has appeared in the Sunday Times’ Best Companies to Work For list, becoming only the third dealer group to do so and its position in the chart of businesses finding favour with the humble employee rather than investors or City bean counters is rising.
The strength of a business can usually be measured by the strength of its relationships and this has been essential to Meridian Motor Group, which trades as Vantage.
Joe Doyle, HR Owen's third CEO in as many years, is uniting the group through values and systems to ensure a smoother course for the future.
Walking past supermodels on the way to a dealer interview is not a regular occurrence on AM. The fact Kate Moss was out shopping 50 paces from HR Owen’s Jack Barclay showroom highlights how different this group is from any other in the UK.
In 2006, Vertu Motors was started by Robert Forrester with the aim to acquire and consolidate motor retail companies. Today, those aims remain unchanged and its managing director sees no reason to stop growing the company and the brands it represents, with the Germans firmly in the expansion plan.
Macrae & Dick has appointed Derek Presly as general manager of its Jaguar and Land Rover dealerships.
