Success of this family business owes much to its dedication to having the right people, says Holden Group chief executive Tim Holden
Eight questions to… Alex Hodgson, group social media manager, Stoneacre
Inspired by NADA dealer visits, this family-run Northern Ireland group uses the latest technology to deliver US levels of customer service at its new multi-brand site.
Eight questions to… Nic Brayley, operations manager, Devonshire Motors
Julie Sidgwick, of Lookers Ford Middlesbrough, on why building trust is vital for happy customers
Waylands Automotive chief executive John O’Hanlon believes sealers need to put people and culture before process to make car buying fun, enjoyable and memorable
Scott Walker, Sales training manager, Swansway on current and future sales training in motor retail
Recent profitability falls will not deter Eden Motor Group chief executive Graeme Potts from his belief in leadership, loyalty and strong working relationships
Stoneacre group social media manager Charlotte Stevens says getting individual dealerships’ staff on board was key to her group’s success on Facebook
MD Martyn Webb explains why LSH Auto UK's motor retail vision is a customer-centric, no-pressure environment in sites that share space with other businesses
Beryl Carney, JCT600’s head of commercial vehicles, believes the key to good performance is teamwork, communication and empowered employees
The ability of used car sales to resist economic turmoil is key to their profit-boosting qualities, says Sinclair Group MD Andy Sinclair
Colin Hutton, fleet director at Vindis Group, on why electric vehicles (EVs) are going to shake up the fleet market over the next two years
Batchelors Motor Group MD Tony Denton says narrowing franchise partners and an agile approach to pay models, online sales and business premises have paid off
Leon Caruso, of Vertu Motors’ multi-franchise division, on how Brexit, WLTP and EVs can be opportunities for growth
MD Mark Mitchell puts Mitchell Group’s industry-leading profitability down to a happy team, happy customers and a keen eye on cost control
Mark Ballance, general sales manager, Parks Motor Group, McLaren Automotive Leeds, on working your way to the top
To chief executive Eddie Hawthorne, Arnold Clark's digital customer experience is as important as its reputation for traditional car sales prowess
Toby Partridge talks about moving from running BMW’s Park Lane site to being his own boss at Partridge of Hampshire BMW & Mini
Nick Wells, brand manager, Alan Day VW, on the challenges of EVs and why apprentices are the future of the business
