A study of hybrid cars compiled by automotive consumer website Honest John has claimed that 98% of models are incapable of matching their advertised fuel economy claims.
Land Rover came top of the premium car brands as Mini topped the volume sector in the results of JD Power’s latest Customer Service Index (CSI) Study.
Nottingham residents are the least open to the idea of EVs, despite suggestions that a generally more open-minded approach in prominent university cities suggests “a link between high levels of education and a willingness to adopt”.
Peugeot’s 3008 SUV has been named as the ‘best car to own’ following positive customer feedback from owners who took part in the Driver Power Survey 2018.
Franchised car retailers will benefit from growing sales of electric and hybrid vehicles as consumers consider them their most trusted option for maintenance and servicing, the NFDA’s Consumer Attitude Survey.
Four out of five motorists are more likely to buy a car from a salesperson accredited to sell car finance, according to research from Alphera Financial Services.
The Government’s mixed messages on diesel emissions has left car buyers uncertain about their next vehicle purchase, a survey carried out by the AA has found.
A CarShop survey aiming to deliver insight into the attitudes of women to the car buying process has found that many are at ease with entering a showroom, but do not like to engage in negotiations.
Space, reliability and price emerged as the key car buying considerations for parents when Dacia approached users of Mumsnet to gain insight into their motoring needs.
Franchised dealers are still struggling to overcome the perception of being a more expensive aftersales option than their independent counterparts, according to Autumn 2017 NFDA Consumer Attitude Survey.
New car customers are losing out on an average saving of £800 when purchasing a new motor because politeness prevents them from haggling with retailers, new research suggests.
TecAlliance has reacted to Warrantywise’s recent customer survey results on workshop mistrust by calling on aftersales providers "to provide an effective response to the constant stream of criticism”.
Auto Trader’s 2017 Digital Excellence Study has indicated that automotive beats nine comparable sectors when it comes to customer experience online.
Kia Motors UK has implemented dual language customer surveys in at its eight Welsh dealerships.
A study by Santander Consumer Finance has shown that car dealers could be missing out on potential future sales due to lack of long-term loyalty building with aftersales.
Brexit will have an adverse effect on new car prices according 57% of motorists who responded to a survey of consumers carried out by Kwik Fit.
Skoda has topped the Driver Power car survey standings after owners told the annual study that the Superb saloon and Yeti hatchback were the UK’s “best cars to own”.
Female car buyers are turning their backs on the showroom to become the key drivers of growth in the online sales arena, according to Buyacar.co.uk.
BMW emerged as the most trusted car manufacturer when it came to driverless car technology in a survey conducted by car tracking company Satrak.
Motorists' brand loyalty has been called into question by Auto Trader data which suggests most opt to stick with a certain vehicle type than manufacturer.
