Auto Trader research has said that a third of car buyers remain cautious about visiting a dealership, despite healthy levels of demand which look set to continue.
Lexus has topped the rankings of the Auto Express Driver Power customer satisfaction survey for a fourth consecutive year – beating Kia and Subaru to top spot in 2020.
Vertu Motors’ Bristol Street Motors and Macklin Motors car retail groups will race on to television screen across the UK as part of a Formula One sponsorship deal with Channel 4.
Rolls-Royce Motor Cars is serving up experiences including backstage access to the Grammys and Academy Awards and exclusive access to the Olympics and Wimbledon as part of Whisper - the ‘most exclusive Members’ Club in the world’.
Research by CDK Global has shown that dealers that invest in attracting more women to work at their businesses see a customer experience boost.
Volkswagen Group UK is aiming to ensure “continued quality and customer satisfaction” with the appointment of Nick Ratcliffe as its new customer experience director.
Jardine Motors Group’s Aston Martin Cambridge dealership has headed to Le Mans 24 Hours race weekend to deliver a special handover experience to buyers of 24 Superleggera-based DS 59 coupes.
RMB Darlington’s general manager Paul Walker has achieved staggering traction on LinkedIn, with a video of a special surprise handover featuring racing driver Max Coates.
Andrew Jackson, head of relationships and sales, CPP UK, on why he thinks the automotive sector is lagging behind other sectors when it comes to driving customer engagement and retention.
Horizon Magna Motor Group officially opened the doors of its refurbished Nissan Dorchester dealership at an event attended by 170 customers and VIP guests.
David Morton, sales and solutions director at Arvato UK & Ireland, explains how car retailers and manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
Inchcape UK’s Lexus Guildford dealership has invited customers to its Winter Wonderland Christmas fair in support of Alzheimer’s Society.
Lotus is planning to redevelop its Hethel headquarters to include a customer experience centre, heritage centre and museum.
Inchcape UK's Land Rover Kings Lynn car dealership gave potential customers the chance to chat with celebrity guests including Captain Mark Phillips, Zara Tindall and Clare Balding at the recent Burghley Horse Trials.
Inchcape UK’s Mercedes-Benz dealership in Warrington has celebrated its 10-year anniversary with an event to thank customers and employees.
JudgeService has launched Micro Reviews, a new real-time review product allowing car buyers to post online feedback about their customer experience in franchised dealerships.
Hyundai has put together a free track day driving experience for i30 N hot hatch customers at Millbrook proving ground in Bedfordshire.
This short film from Reputation.com gives advice to car dealers on how to manage their online reputation and improve feedback from customers.
Mon Motors' Cardiff Audi dealership got a taste of the lead-generating benefits of customer events when it marked the launch of the RS4 with a Welsh food event for more than 50 VIP guests.
Hyundai has appointed insight agency Kantar TNS and customer experience management software specialist Medallia to boost its customer experience programme.
