Aftersales care is set to be the area most significantly affected by the incoming Consumer Rights Act, according to research by Moneyway.
An investigation by Devon and Somerset Trading Standards into the region’s used car dealers resulted in a total of 13 cars withdrawn from sale following visits to 18 forecourts.
It is a point that cannot be overstated. The worst-case scenario for any car dealer is customers returning to the forecourt demanding their money back.
Lawgistics is urging dealers to carry out thorough pre-delivery inspections (PDI) following the introduction of the Consumer Rights Act 2015.
Contrary to the words of Del Trotter, “he who dares wins” would be “deny everything”; defendants and “have a go” claimants could end up with a pyrrhic victory.
Amongst the contractual trump cards commonly played in customer disputes is the limitation clause.
Renault is the first manufacturer to subscribe to Motor Codes’ new Consumer Rights Act online training programme.
The Consumer Rights Act is set to change the way car dealers and retailers sell used cars to the public with a super-charged version of the Sale of Goods Act.
Most motorists are unaware of a new law allowing them to get a full refund on a faulty car within 30 days of purchase.
Legislation labelled as the biggest change in consumer rules to affect the motor trade for decades, is about to come into force
Despite being billed as the biggest change to consumer law for more than a century and with the spotlight on car dealers, why is the impending Consumer Rights Act barely raising an eyebrow?
The deadline for the implementation of the ADR Directive into UK law is July 9, 2015, yet few dealers, if any, have heard of it let alone implemented it.
