Alphera is “doubling down” on Consumer Duty by launching six new promises for partners and consumers a year on from the launch of the FCA initiative.
Natasha Foley discusses how Consumer Duty served as a catalyst to reflect on BMW Group Financial Services' operational approach and helped it create a more holistic business.
Half of UK consumers who have financed a vehicle purchase within the past 12 months are now concerned about the affordability of their monthly payments.
Alphera Financial Services is providing free training videos and documents to help prepare for the FCA’s Consumer Duty regulations on July 31.
In this latest '5 Minutes With' interview, I ask Alphera Financial Services director Alex Royall about some of the work UK motor retail is doing ahead of changing FCA regulation, including affordability checking when a consumer wants to buy a car.
The last ever issue of AM magazine is here, free for you to read in digital format and arriving by post to those of you who receive the printed magazine.
Alphera Financial Services has appointed Tony Roff as its new head of key accounts and premium captives.
Alphera Financial Services director Alex Royall highlights the importance of affordability checks to offer 'peace of mind' to motor finance customers in this AM opinion article.
Alphera Financial Services has appointed Alex Royall as its new UK director after Preston Rogers left to become head of Jaguar Land Rover (JLR) Financial Services at Lloyds Banking Group.
A nationwide survey by Alphera Financial Services has found that most UK car buyers are not ready to fully finalise their car finance agreements online.
Alphera Financial Services has appointed former BMW Motorrad Financial Services and MINI Financial Services regional manager Daniel Temple as its head of sales development.
Independent used car dealerships and supermarkets have been best positioned to adapt to the Financial Conduct Authority (FCA) rule banning discretionary commission models that was brought into force last January.
Alphera Financial Services has launched its new website to help improve the user experience for customers looking to self-serve their car finance online.
Motor finance companies and car dealers have borne the brunt of the COVID-19 pandemic, but how well have they overcome the challenge of motorists' 1.8 million requests for finance forbearance.
A 21% rise in finance applications was not what Alphera Financial Services head Preston Rogers anticipated when he was tackling the fall-out of COVID-19 in 2020 – but that is what the business delivered.
Alphera Financial Services has launched a new online finance and insurance (F&I) training programme, ‘Funding Essential Skills'.
Alphera Financial Services has recorded its best-ever annual performance in 2020, despite the unprecedented and challenging circumstances.
BMW Group Financial Services general manager for digital, sales channels and insurance, Preston Rogers, has been appointed as the new head of Alphera Financial Services.
Alphera Financial Services is partnering with BuyaCar to launch Alphera Zero, a finance product that allows consumers to offset carbon emissions from used hybrids and plug-in hybrids.
Alphera Financial Services said it has seen "significant growth" in the number of customers using its digital and online platforms.
