Karl Davis, Coachworks Consulting managing director and a former car dealer, believes aftersales departments need to look at the basics and “ditch the desk” to get the most from their teams.
Ex-Army mechanical engineer John Cameron has taken the mobile SMART repair Revive! franchise in East Lothian.
The Institute of the Motor Industry (IMI) is on a mission to create a ‘common currency’ for managerial and leadership training among automotive retailers, says chief executive Steve Nash.
Lifestyle Europe put human resources manager Helen Farrow in charge of its customer contact centre to grow service business and customer satisfaction across the group through engagement
Lookers technician Ben Allcorn at Mercedes-Benz of Brighton has been named Technical Apprentice of the Year at the brand’s awards ceremony.
GForces’ group strategy director Tim Smith applied lessons from Canadian ice hockey player Wayne Gretzky, CEO of General Electric Jack Welch, inventor Thomas Edison and fictional proprietor of Fawlty Towers Basil Fawlty to illustrate best practice for aftersales online.
Mid-sized players in the UK aftersales sector face the greatest risk, as large groups focus on customer retention and small owner-operators attract bottom-end business, according to ICDP managing director Steve Young.
Some of the best selling cars have a one-in-four chance of failing their first MoT, according to data published today.
Santander Consumer Finance (UK) and service plan provider Emac are pleased to announce a new partnership, designed to widen dealer access to the customer retention tool through the retail dealer network.
AM has launched its Aftersales Executive Breakfast Club which is a chance for franchised aftersales executives to discuss key issues and common challenges within the sector.
The BMW X5 remains top of the car thief’s shopping list, according to the latest figures from Tracker.
The aftersales market has encountered a major market shift in the last decade. Most dealers have seen a dramatic reduction of aftersales business due to the recession, more reliable vehicles and more independent shops popping up.
US dealer best practise provider NADA 20 meets with dealers to discuss the most effective measures dealers have implemented in their dealership. These ideas were shared at the recent NADA convention and collated by BDO.
Hyundai has launched a new multi-platform digital campaign called ‘A World of Limits’, to promote its five-year unlimited mileage warranty.
Audi has launched a new fixed priced service plan for three to five-year old Audi models to help attract service work lost to independent garages.
Ferrari is now offering UK customers an extended warranty up to the 12th year of the vehicle’s life.
The vast majority of fleets would like to see all manufacturers offer pre-paid service plan packages
Warranty suppliers offer support and training to ensure car dealers sell their products in compliance with the law
The latest Castrol Professional Car Servicing & Repair Trend Tracker report suggests that the franchised dealer sector has ended a seven-year decline in the number of servicing visits.
New research into aftersales is highlighting the gaps between dealers' online SMR presence and the desires of their customers.
