Servicing Stop has hit back at what it sees as a continuation of big brand garages monopolising the market and called on independents to raise their standards.
Franchised dealerships experienced a £9 million revenues boom as aftersales business increased 8% during Q3, according to autoVHC.
The Motor Ombudsman is “on course” to handle 34,000 consumer enquiries by the end of the year after answering 9,400 calls and emails in Q3.
Recent research shows dealers are losing thousands of pounds in revenue because they are not completing vehicle health checks.
Mercedes-Benz will recall around 400,000 vehicles in the UK as it seeks to fix a potential airbag safety issue.
MotorEasy has launched what it claims to be a ‘world first’ warranty product in the form of a plug-in vehicle diagnostics tool.
A small number of independent dealers boost their bottom line with aftersales. Should more follow suit?
Revive! West Lincolnshire has been shortlisted in the Lincolnshire Media Business Awards 2017 as SME business of the year.
Franchised dealers are still struggling to overcome the perception of being a more expensive aftersales option than their independent counterparts, according to Autumn 2017 NFDA Consumer Attitude Survey.
Thorite officially opened its Bristol sales and service centre on September 27 with local MP Ian Blair.
Autosupplies Chesterfield has acquired Barnsley based motor factor Butlers Automotive.
Independent workshops had an average customer satisfaction score of 89.8% compared to 79.4% for franchised dealers.
Leads that are logged by franchised dealerships as lost or dead are actually active sales leads, according to new research.
Dealers working with Toyota and Lexus Financial Services have seen a growth in incremental income of more than £5 million from selling minor damage cover.
North Yorkshire-based Ray Chapman Motors has invested in two defibrillator machines for its Malton and York showrooms to safeguard its technicians and members of the public.
Jardine Motors Group has opened the doors of its new Oldham Audi showroom following an £8m investment in the 17-car facility.
Research by the AA Garage Guide has shown that 26% of motorists will pay more to visit ‘trustworthy garages’.
While franchised dealers hope investment and training requirements will deter independents, AM’s survey suggests most workshops are unprepared for boom in AFVs.
Personal data is at the core of most businesses and forms the basis of a wide range of activities, from sales and marketing to customer relationship management; but the ways we are able collect, store and use it are set to undergo a radical overhaul.
Ford has begun a bid to recruit 1,000 technicians for it UK dealerships with the lure of potential salaries of up to £45,000-per-year.
