Car retailers must elevate their customer service offering as sales of premium cars surge, according to AX.
H.R. Owen has announced that its Jack Barclay Bentley Service Centre has been named Bodyshop of the Year 2018 by Bentley Motors.
The MIRA Technology Institute has unveiled a new series of short courses, designed for fleets with newly-adopted EVs and vehicle technicians.
The Motor Ombudsman has recorded in excess of 12,000 searches and 25,000 article views on its Knowledge Base during the first quarter of this year, with service and repair complaints advice receiving top views.
EMaC will provide free training to motor dealers to help them maximise aftersales opportunities.
Risk to aftersales revenues plus training and staffing demands at the heart of car retailer debate over increased electrification
Aftersales 'bells and whistles' won't count for much if the fundamentals of service are missing
SsangYong Motors UK has launched its inaugural vehicle technician apprenticeship, which is nationally-recognised by the Institute of the Motor Industry (IMI).
Direct Line has teamed up with Thatcham Research, DG Cities and the Women’s Engineering Society to deliver a view of the car workshop of the future in a bid to attract an new generation of technician talent.
The rise of personal leasing has been blamed for a rise in the volume of sub-standard repair work seen on used cars by remarketing operations, according to the Vehicle Remarketing Association (VRA).
Pendragon’s new leadership team is conducting review of the car retail group’s operational and financial prospects as an interim management statement revealed Q1 pre-taxes losses which were ‘lower than expected’.
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
Three new car retailer signings have taken the RAC Dealer Network above the 1,400 member mark as it targets a 1,550-strong total by the end of 2019.
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
MG Motor UK has launched a new online aftersales dealer portal which enables its franchised retailers to access the latest aftersales marketing, parts and pricing information.
The next decade will see fiercer competition between franchised and independent dealers for aftersales customers, warns Dr Andrew Tongue, research director with the ICDP.
LSH Auto UK has officially opened its new Mercedes-Benz ‘Centre of Excellence’ for used cars in Erdington, Birmingham.
Car retailers were unable to take advantage of a milder February on their forecourts as profitability statistics published by ASE showed a £19,600 loss during the month – matching 2018’s performance.
It’s no secret that car sales are increasingly influenced by technology, with digital tools and services now forming a central part of the customer journey.
