Industry Special Reports Planned for 2024

AM's 2024 calendar of digital special reports

Month	Special report	Outline / synopsis	Publication date
February	F&I	The Finance and Insurance sector within car dealerships is rife with challenges, ranging from stringent compliance requirements to the emergence of new subscription models and overcoming customer scepticism towards add-ons. Success in this vitally important area requires an ongoing commitment to regulatory compliance, the ability to adapt to changing consumer preferences, and a concerted effort to rebuild trust in the value of F&I products. Overcoming these challenges will be essential if dealerships are to remain competitive and sustain profitability in a swiftly evolving automotive marketplace. In this special report AM will focus on compliance concerns, subscription models and insurance add-ons.	27/02/2024
March	Customer experience and retention	In this AM Customer Retention Special Report, we delve into the dynamic landscape of developing key strategies and innovations that revolve around customer retention with a particular focus on enhancing customer experiences and ensuring retail brand loyalty.	26/03/2024
April	Running a modern dealership	The automotive industry is undergoing a transformative shift in the way car dealerships engage with customers. Omni-channel, which integrates online and offline channels to provide a seamless customer experience, has emerged as a critical frontier for car dealerships who need to master the many multifaceted challenges of omni-channel strategies to meet the evolving demands of modern consumers. In this special report, in addition to covering the most significant announcements impacting the dealership community with regards omni-channel, AM will focus on balancing online and offline strategies; talent and training and managing inventory.	30/04/2024
May	AM Awards	Insights into what made the 2023 AM Awards winners successful.	14/05/2024
June	Used car retailing	The used car market is a dynamic and vital segment of the automotive industry, presenting car dealerships with a unique set of challenges and opportunities. AM delves into the multifaceted issues that car dealerships encounter here and examines how they can create successful business strategies. Success in this segment of the automotive industry hinges on dealerships' ability to navigate many complex issues including inventory, pricing, competition, and customer expectations while maintaining transparency and compliance with industry regulations.	25/06/2024
July	Electric vehicles	Selling electric vehicles will be a hugely rewarding business opportunity for those car dealerships willing to make the commitment to understanding and promoting the unique features and advantages of EVs. By addressing these considerations, a dealership can swiftly position itself as a trusted source for EVs and attract a growing market of environmentally conscious and tech-savvy consumers. In this special report, in addition to covering the most significant announcements impacting the dealership community with regards the EV evolution, AM will focus on market research; infrastructure; training and knowledge and service and repairs.	16/07/2024
September	AM dealer tech guide	Car dealerships serve as the primary interface between manufacturers and customers. But do they really understand the customer perspective and their true needs when it comes to delivering a holistic dealership experience? Understanding that is pivotal to the success of car dealerships. An exceptional customer experience underpinned by transparency, personalisation, and efficient service can lead to customer loyalty, positive word-of-mouth referrals, and sustained success in the competitive automotive market. By addressing these aspects, car dealerships can forge lasting relationships with customers and stay ahead in the industry. AM will examine how to ensure a seamless experience, with best practice examples of expert advice and guidance and excellence in aftersales support.	26/09/2024
October	The customer	Car dealerships serve as the primary interface between manufacturers and customers. But do they really understand the customer perspective and their true needs when it comes to delivering a holistic dealership experience? Understanding that is pivotal to the success of car dealerships. An exceptional customer experience underpinned by transparency, personalisation, and efficient service can lead to customer loyalty, positive word-of-mouth referrals, and sustained success in the competitive automotive market. By addressing these aspects, car dealerships can forge lasting relationships with customers and stay ahead in the industry. AM will examine how to ensure a seamless experience, with best practice examples of expert advice and guidance and excellence in aftersales support.	29/10/2024
November	AM100	A report focused on the financial performance of the UK's 100 largest franchised dealer groups, plus insights into OEM brand performances, and analysis of the 10 largest independent used car retailers.	12/11/2024
December	Dealer recommended	TBC	17/12/2024