Survey reveals overwhelming support for ‘right to repair’ legislation

A recent survey conducted by the Independent Automotive Aftermarket Federation (IAAF) has revealed strong public support for the freedom to choose where vehicles are serviced and repaired.

It said the findings highlight an urgent need for sector-specific legislation to safeguard competition and affordability in the automotive repair market.

The survey, which polled 1,042 UK drivers, revealed that 92% of respondents believe they should have the right to select their preferred service provider for vehicle maintenance and repairs.

Mark Field, chief executive of the IAAF, stressed the necessity of protecting consumer rights, especially amid the ongoing cost-of-living crisis.

“As inflation and rising costs continue to strain household budgets, affordable access to independent garages has never been more critical,” Field stated. “Ensuring consumers can choose where their vehicles are serviced is vital for the future of the independent aftermarket. The IAAF is committed to securing sector-specific legislation to protect this right and maintain fair competition.”

The IAAF’s Right to Repair Campaign is focused on securing changes that prevent UK drivers from being locked into manufacturer-controlled service networks, which often come with higher costs.

The survey also revealed that 82% of participants support government action to update legislation to protect consumer choice in vehicle maintenance.

Many respondents expressed concerns about being forced to use manufacturer-specific services, citing the risk of higher costs and limited options. The most compelling reason identified for government intervention was the potential to reduce maintenance and repair costs through increased competition.

Field warned of the dangers of allowing the repair market to consolidate around manufacturer-controlled networks.

“The clear message from UK drivers is that they want the ability to choose their repair providers,” he said. “If this right is not protected, we risk consumers being forced into expensive manufacturer-controlled service networks, driving up costs across the board.”