Tjekvik launches out-of-hours key drop-off and collection service for dealerships

Tjekvik has launched a new outdoor kiosk for customers to check-in and check-out with their vehicle from dealership facilities 24 hours a day.

The self-service aftersales technology company said the new kiosk features a “secure design and all-weather durability” to allow added flexibility for dealers and customers around drop-off and pick-up times for vehicles.

The kiosks can also help cater for unscheduled out-of-hours appointments and unexpected vehicle recoveries. 

The new Outdoor solution uses the same software as Tjekvik’s existing indoor kiosks, which the business said helps provide consistency and ease of use for customers and dealers that already have kiosks in their showroom.

Customers can check their vehicles in online by using Tjekvik’s mobile-optimised software to confirm appointment details and provide any additional information.

When they arrive at the outdoor kiosk, customers can confirm or update these details via touchscreen, highlight the location of their vehicle, and deposit their keys inside secure dedicated lockers built into the units. Customers can also complete the full check in process, or a no appointment drop off at the kiosk.

The kiosks key lockers are made from reinforced steel, with each locker featuring a concealed certified locker mechanism. A shock alarm sensor and vibration detector send an alert if breached, while software and hardware penetration tests were carried out “to ensure the kiosk would withstand attack”.

The outdoor kiosk features LAN (local area network) connectivity and can be integrated to a dealer’s preferred dealer management system (DMS). 

Dealers can promote value-added products and services – such as season-specific tyres, premium lubricants, air conditioning checks and service plans – to the consumer via the software interface.

Tjekvik’s new Outdoor self-service product is currently undergoing final acceptance testing at a selection of high-profile franchised dealerships across Europe.

The full-scale introduction is expected soon, with orders already placed with dealers across Europe.