BMW, Genesis, Mercedes, Nissan, Skoda and Volkswagen were all celebrating five-star Euro NCAP ratings as seven new cars scored strongly on safety in the latest round of crash tests.

Strong results for the BMW iX, Genesis’ G70 and GV70, the Mercedes-EQ EQS, the Nissan Qashqai, the Škoda Fabia and the Volkswagen Caddy came after the organisation slammed Renault for its zero-star result for the facelifted Zoe EV and one-star for the new Dacia Spring crossover.

Fiat’s new 500e EV city car and MG’s Marvel R earned four stars in the final tests of 2021.

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The latest AM industry special issue

Spotlight on the customer

In this issue:

What consumers really want - trends and habits dealers must understand to provide the right buying experience

Barriers to EV purchase - many private motorists need extra help before they take the plunge

Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value

Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool

A customer-first future - Steve Young, ICDP MD, gives AM an exclusive insight.

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