Customer retention is key to long-term business stability. We have all heard and regularly use the phrase customer retention but how does this phenomenon affect our business? What tangible value does it bring to our balance sheet and how can we positively influence it?
JCT600 has acquired its second Bentley dealership in a £3m deal from Inchcape.
Jaguar’s decision to move away from forcing volume into the UK market is paying off for both the brand and its dealers, says managing director Geoff Cousins.
Staff at fast-fit business ATS are among 3,000 Michelin employees affected by its decision to close its final salary pension scheme.
Forester Grant Associates has launched a new training programme aimed at helping carmakers develop a customer relationship management culture for aftersales in their franchised network.
Euro Car Parts has secured a contract to stock Klann tools at its 60 branches.
Hendy Group has appointed Scott Beebe as its LCV parts manager.
Jacksons Mercedes-Benz of Poole is sponsoring a team of local cyclists who aim to raise £15,000.
Car traffic rose by 1% in 2006, according to statistics from the Department for Transport.
Vauxhall dealer Thurlby Motors in Lincolnshire is tempting customers to its new website with the chance to win a new car.
Ferrari GB and its dealers are inviting its customers to join in a Guinness World Record attempt at the “Largest Parade of Ferraris” on June 9 at Silverstone.
The Retail Automotive Alliance Ltd (RAA) has confirmed a new two-year deal with Manheim to remarket nearly 60,000 cars in the period up to the end of 2008.
Patterson Ford salesman Bill Bailey is one of the survivors of a Falklands War tragedy who will gather this weekend to mark the 25th anniversary of the sinking of HMS Ardent.
HR Owen hopes to begin building its representation with its specialist franchise partners.
The Blakes Holdings business in Derbyshire consisted of two franchises – Vauxhall and Peugeot – that Vertu Motors is keen to expand with, according to CEO Robert Forrester.
Paul Brayley has acquired a third Honda dealership and has mooted plans for further expansion of his business.
Russian tyre giant Sibur was in the UK this month to meet distributors and retailers.
NGK Spark Plugs (UK) has launched an e-learning application which provides workshop and motor trade staff with detailed knowledge of spark plugs, glow plugs and lambda sensors.
Mark Pearce and Matthew Pearce have become the first brothers to achieve accreditation in the Automotive Technician Accreditation (ATA) scheme.
The Nissan Qashqai has been awarded the maximum five-star rating for adult occupant protection by EuroNCAP.
Lexus has had its knuckles rapped by advertising watchdogs over its emission claims for its hybrid RX400h.
Car Care Plan is to run a major used car warranty and marketing programme for Jaguar Cars.
MPs have called on the government to explain why the investigation into the collapse of MG Rover has taken so long after new figures reveal that it has cost millions of pounds.
Gilbran, the automotive real estate company, has completed a £2.7 million development for City West Country’s Mercedes-Benz dealership in Truro, Cornwall.
Hybrid models will not be part of the BMW range for the foreseeable future, the company has revealed.
SMMT chief executive Christopher Macgowan will leave the trade organisation at the end of the year.
Prices achieved at sales around the UK.
The FSA’s Director of Small Firms warned small retail businesses today that they are not free from regulation.
The John Clark Motor Group has reported a 11% rise in retail sales for the first four months of 2007 with sales for each month topping 1,000.
Vauxhall is staging four half-day track sessions this summer aimed at promoting its sporting VXR branded vehicles.
