Advertisement feature: Be the Difference with Getac and Automate Your Workshop Processes

Advertisement feature from G etac

Getac Aftersales Connected Platform incorporates the latest software technologies to bring an unrivalled and intelligent approach to achieve more efficiency with aftersales processes, give total visibility and control back to the operation team to never miss an opportunity and ensure that your valued customers always get the best overall experience.

Dynamic Online Service Booking: Increase business by improving your service appointment processes. This can be achieved by introducing the dynamic online service appointment booking system. Available 24/7, allowing customers self-service via desktop, tablet, and mobile to book their appointment on National or dealership-owned websites or through a customer personalised application.

Getac Warehouse

Intelligent Workshop Planning: An intelligent planning solution based on AI will automatically plan your job cards and assign the jobs to the technicians with the required skills and certificates. Our planning tool will optimise your planning instantly when unexpected things happen, and it is self-learning, meaning that it will consider the efficiency of the technicians.

Rugged Computing: Our planning solution will always plan in a way that the promised time with the customer will be met. Our rugged Windows or Android tablets are fit for the workshop and provide the freedom to work around the vehicle, allowing technicians to view, update the job card, and use the mobile time-clocking feature task by task in sequential order, ensuring no shortcuts to the OEM and dealer standard and the work is 100% completed.

Electronic Vehicle Health Check: Stay connected to your customers with our flexible EVHC and Communication platform by keeping customers informed throughout the day about the status of their vehicle's progress until the point of collection. The EVHC is designed for ultimate flexibility and can be adapted to meet the dealership's existing workflows. Easy-to-create templates, dynamic maintenance tables, menu pricing functions, video capture, technical animations, embedded video calls, online/offline usage, voice guidance, and online customer estimates most likely make this the most versatile EVHC available.

At the core of Getac's aftersales platform is artificial intelligence, which can automate processes and self-learn. Our solutions deliver real-time business intelligence dashboards and reports that give the workshop management team full visibility. Integration with third-party systems such as OEM databases and dealer management systems can be easily achieved through Getac's open APIs. Security is at the heart of the system with permission-based roles aligned with data privacy guidelines. With Getac Aftersales platform, you can select only the modules you need to complement your current systems.

Ultimately, our goal is to increase your aftersales revenues, profitability, and lower your operating costs, as we have successfully done with numerous dealerships worldwide. The quest to attract lifelong customers has never been more critical, especially with the influx of new entrants and businesses competing for service and repair revenues. To stand out and make a difference, bold steps and innovation are required. We firmly believe that Getac can provide a competitive advantage.