Vertu's Farnell Jaguar named best in the UK by Jaguar

Farnell Jaguar has been named as the ‘best retailer group 2016’ by Jaguar UK.

Rik Shield, head of business at Farnell Jaguar Land Rover Leeds, the new £10.5 million flagship centre on Scott Hall Road in Leeds, James Boyd, head of business at Farnell Jaguar Bolton and Robert Forrester, chief executive of parent company Vertu Motors, collected the award from Zara Tindall MBE on behalf of their colleagues at a ceremony held at The Royal Dublin Society, in Dublin.

Besides collecting the best retailer group award, Farnell, also had a number of its Jaguar and Land Rover retailers in runner-up positions.

These included Jaguar aftersales retailer of the year for Bolton, Land Rover sales retailer of the year for Nelson Land Rover, with the Leeds team also coming close to winning the Land Rover aftersales retailer of the year and sales retailer of the year awards.

Collecting the award, Robert Forrester, Vertu Motors’ chief executive, said: “I’m exceptionally proud of Farnell Jaguar Land Rover’s performance over the past 12 months. Our colleagues work hard to ensure that customers have the best experience possible across all areas of the business. From sales to servicing, customer service is our top priority.

“Vertu Motors have invested heavily to provide Farnell Jaguar Land Rover colleagues and customers the very best facilities. Our new £10.5million dealership on the outskirts of Leeds is testament to this.

“I’d like to thank my colleagues at Farnell Jaguar Land Rover for their hard work and commitment to working together to ensure that our core ethos of delivering excellent customer service is adhered to. This award, and the many shortlist placings that Farnell retailers have attained, are proof that our approach works.”

Pictured: James Boyd Craig Doyle Andy Goss Robert Forrester, CEO Vertu Motors, Zara Tindall Rik Shield