Mill Volvo Stockton has won a regional award for its work with the Motability Car Scheme.

The accolade is part of a programme of awards, launched last year by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.

The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network.

The awards are judged on how a dealer delivers the scheme to customers, which is assessed by customer feedback and reviews of their performance.

All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year.

Peter Wilson, general manager – dealer relations at Motability Operations, said: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers.

“It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Mill Volvo Stockton.”

Picture: (l-r) Malcolm Suddick (Motability specialist, Mill Volvo Stockton), John Batt (Motability specialist, Mill Volvo Stockton)
and Richard Povey (dealer development manager, Motability Operations)