Unhappy Land Rover customer gets creative with complaint

By
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3 June 2009

A disgruntled Land Rover customer has parked his Range Rover Sport HSE outside Lookers’ Land Rover showroom in Colchester, Essex, emblazoned with a series of warnings about Land Rover’s build quality.

Large yellow vinyl letters along one side of the car read: “If you want trouble free motoring do not buy one of these!”

On the side and rear windows the lettering says: “Problems with . . . 6 front ball joints, 4 front arm bushes, new seat base, front and rear n/s struts, full n/s suspension unit, anti-roll bar bushes, air con.”

A spokesman for Jaguar Land Rover said: “Land Rover operates a comprehensive warranty programme and a strong goodwill policy.

“All necessary repairs to this vehicle over 42,000 miles have been carried out under warranty. However, we are disappointed this customer’s experience has been unfortunate and as such we have made a goodwill offer towards helping him into a new vehicle.”

The Daily Mail reported that the customer was unhappy with the way the dealership had dealt with his complaints so went to the extreme of parking the car with negative advertising outside the showroom.

As the vehicle is on a public road, the showroom had no power to move it.

To see pictures of the Range Rover click through to The Daily Mail story here.

Land Rover

Comments (5)

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Comments

Charlie - 23/11/2012 16:26

I have a Range Rover vogue 4.4 new June 2011 with 24000 miles that is now sitting in dealership since October with a electrical problem and have recieved today a email from dealership saying i will get parts in March 2013 what a joke and they will not reject motor
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mahfooz khan - 01/12/2012 13:48

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RKN - 04/03/2013 09:54

I recently purchased a Range Rover Evoque and have driven it for only 3000 kms, and the car is very diturbing as its not calm to drive, the car is quite noisy internally and on complaining to Land Rover they say its not very audible and is easy to manage. I also purchased Audi at the same time and I would say its a much better car comparitivley
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Richard - 01/11/2013 12:14

We purchased eight new Range Rovers from Taggarts at Motherwell, but they now refuse to supply the vehicles as they can sell them for more money even though we have left deposits and waited months! Wouldn`t reccomend Taggarts or Lookers plc to anyone!
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Abid - 16/10/2018 00:42

#JLRPLAGUE RANGE ROVER VEHICLES ARE A DEATH TRAP ABOVE & BEYOND! Purchased a brand new fully loaded Range Rover Autobiography (£120k Made to order). Taken to Listers Solihull dealership for servicing and repairs (as you know all Range Rovers come with a long list of complimentary manufacturing defects, electrical faults and engine problems). Initial problems started on day of delivery of the vehicle and I did 60 miles on the clock. The following were replaced; - all rubber seals around the car; as water was getting inside the car and whilst driving it felt as if I was in a convertible with all the air coming inside - front windscreen; came with a stone chip - spare wheel; covered in mud - kickplates passenger and driver side broken - heads up display - vibrates Every time I've received my car back from Listers Solihull, Lancaster Erdington and Marshall Peterborough they've damaged few other things. I consider myself lucky to still be alive to say the very least. The following are only 4 of 20 issues I’ve experienced with my vehicle; (1) Whilst driving on the motorway at 80mph my bonnet unlatched itself. We are talking about a brand new car which was 7 days old. But when I contacted JLR they said this was a minor incident and the bonnet needed adjusting. (2) I was sold the car with run flat tyres, yet whilst driving on the motorway at 70mph my tyre popped (with no warning on the display, before or after) I was trying to control the car whilst on the alloy wheel (all I could see was sparks from my wheel as the alloy wheel was screeching against the road. I just about managed to safely get on to the hard shoulder - contacted Land Rover assist they sent AA to change my tyre. I further emailed the dealership with my complaint; no reply, contacted JLR - no reply. (3) Whilst driving on the motorway a red warning message ‘Engine overheating’. I contacted JLR was told to take the car to a dealership. The car was recovered to the famous Listers Land Rover Solihull. They carried out a 50 mile test drive (fuel at my expense) and said they couldn’t find a fault with it. I luckily took a picture of the warning message and showed to the service advisor whom still advised there was nothing wrong with my vehicle. He couldn’t explain why the message was displayed on the screen. They further replaced the centre console drink holder door under warranty and in the process caused more damage; whereby all the metal strips in the centre console are no longer aligned and the sliding door has a 5mm gap when closed. (4) On 19/09/2018 (10 days after receiving my car back from Listers Solihull. They had it for approx 15 days) whilst driving on the third lane of the Motorway, I experienced another near death incident. Whilst travelling at 80mph to overtake a vehicle in the 2nd lane, I merged on to the third lane, whilst doing so my car lost all power and the speed dropped down to 20mph. A message on the dashboard read ‘Restricted Performance’ . The vehicle behind me nearly collided in to the back of me, the driver had to swerve in to the left lane to avoid a collision. I quickly switched on my hazards and was left stranded on the third lane with speed restricted to 20mph. Vehicles were having to go past me in the left lane. Once I found it safe to do so, I merged on to the hard shoulder and waited couple of hours for Land Rover Assist to tow me off the motorway. I was towed to Listers Wolverhampton as they was the only dealership who had a Discovery Sport to loan out to me. The level of service received from Listers Solihull, Lancaster Erdington, Marshall Peterborough dealerships and JLR Customer Relations has been dreadful. RANGE ROVERS ARE A DEATH TRAP. IF YOU OWN ONE AND DON'T CURRENTLY HAVE ANY PROBLEMS WITH IT, CONSIDER YOURSELF VERY LUCKY. #JLRDEATHTRAP Our solicitors have been in contact with JLR and have not been able to come to a resolution as they take months to reply to letters, emails and phone calls. This is the situation after 33 solicitors letters many more phone calls and emails. We have now issued court proceedings.
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