Workshop Controller

Workshop Controller

Pembrook Resourcing are currently seeking a workshop controller to join their client’s aftersales department, as a Workshop Controller you will play a key role, ensuring the workshop runs smoothly and efficiently.

You will calculate and manage the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards. As a Workshop Controller you will allocate work to the Technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers guidelines.

We are looking for a strong communicator to take a customer focused approach to their work and also have the skills to influence others to succeed.

Essential Requirements -

• You will possess excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role. My client would also consider a technician looking to progress
• Strong organisational and prioritisation skills
• Able to take initiative and ownership of issues with a proactive can-do attitude
• Able to multi-task and switch between task
• A team player who offers help and support to others
• Willingness to learn and keep up-to-date with product and technical information
• Thrives in a high pressured environment
• Full valid UK driving licence
• Eligibility to work in the UK
• Establish and achieve personal objectives as agreed with Group Aftersales Manager.
• Ensure that the customer reception and displays meet the manufacturer’s quality objectives and staff are developed to achieve maximum customer and own satisfaction
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IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!