Senior Account Manager

Senior Customer Account Manager

Job Title - Senior Customer Account Manager

Salary - £30,000 Per Annum

Hours - Days

Location - Poole

Ref - JY 925366

I am currently working with a Fleet leasing company in the Poole area who are now looking to expand their team with the addition of a Senior Customer Account Manager.

Requirements for Senior Customer Account Manager:

• Solid experience in business-to-business environments
• Hands on experience with CRM software and account management systems
• Understanding of using Sales Performance metrics as well as using our IT systems including Pro Hire and salesforce
• Excellent communication and interpersonal skills, with strong admin, IT, organisational and negotiation skills, and a can-do attitude
• Sound understanding of the vehicle rental industry and vehicle terminology, including vehicle accessories etc.
• Ability to multitask and be able to prioritise and plan your workload around customer's requirements
• Willing to travel within the UK to attend customer meetings with potential overnight stays.
• A full and clean driving licence

Senior Customer Account Manager job role:

Knowledge of Rental / vehicle hire within fleet management industry is strongly preferable.

• Engaging with customers to discuss vehicle requirements along with day-to-day account enquires, clarifying information and offering solutions or alternatives by engaging with key internal stakeholders
• Be responsible for the development and growth of allocated accounts
• Manage inbound and outbound communications in a timely and professional manner through emails, calls, portals, and web-based platforms
• Identify any gaps within our processes and be open to suggest resolutions
• Work collaboratively across all departments in order to resolve all customers issues, as well as communicating thoroughly with the Sales, Rental and Finance departments
• Liaise with the business development managers to discuss the customers bespoke requirements
• Create customers proposals and presentations and rate documents when required, as well as producing and presenting reports to customers
• Assist in preparation of tenders and proposals
• Carry out monthly pre bill reports for customers to always ensure billing accuracy
• Keep up to date with relevant changes within the business including our fleet mix to ensure accurate information is given to customers

Benefits for the successful Senior Customer Account Manager

• Competitive Workplace pension
• 30 Days (Including Bank Holidays) Annual Leave in your first year, accruing an additional day after 24 months service until your 5th year where you will receive 33 Days Annual Leave
• Discounts at 3,000+ stores
• Free Eye-Tests
• Free on-site parking when available
• Employee Discount
• Employee Wellbeing Program
• Training and Progression

If you would like to know more about the Senior Customer Account Manager job role please get in touch with Jonathan Young on 07591 200706 for more information and to apply Jonathan@holtrecruitment.com