Head of Business

Job Role

The role of Head of Business is a critical leadership position within the Group. You will be required to generate impressive results by increasing sales and revenue across the whole dealership. Key challenges will be to lead, coach and develop a team of colleagues to achieve the strategic objectives of the dealership and exceed the planned profitability of the site. Be responsible for the growth and development of all departments and be challenged to exceed financial targets and the highest guest satisfaction levels.

Key Responsibilities and Duties:

1. Effective recruitment, leadership, management and development of all associates, paying particular regard to skill level and training requirements. Developing short and long-term goals for Departmental Managers.
2. Maintain an enthusiastic attitude to promote morale and motivate associates to achieve the highest level of guest satisfaction.
3. Promote the company’s values and four pillars actively in the business.
4. Prepare annual budgets in conjunction with the Financial Controller to be approved by Group Senior Management team.
5. Regularly communicate with Department Managers to review progress against budget, current business opportunities, advertising and promotional activity, guest complaint levels, CSI performance and policy issues.
6. Review monthly management accounts, including balance sheets and expense items with the Financial Controller to understand, monitor, control and reduce costs by actively exploring cost saving initiatives.
7. Continuously review with Departmental Managers the current debtor position, taking action to minimise business risk and certify control of working capital, including the keeping within agreed stock levels and stock turn.
8. Ensure adequate information is available on a daily basis in order to monitor department activity and report sales and other key indicators to Group Senior Management on a weekly basis.
9. Maintain good working relationships with manufacturer’s representatives and provide required information as necessary, ensuring the professional and effective management of the franchise and manufacturer association. Ensure all manufactures targets (CSI & registration targets etc.) are actively negotiated, managed and communicated to the team.
10. Ensure premises are maintained to a professional standard, safeguarding excellence in both dealership and associate presentation and exceeding both Company and Manufactures standards.
11. Be a champion of Group policy, process and ensure they are explained, understood and implemented by all colleagues. To specifically ensure all Health and Safety, trading standard, environmental and employment legislation & policies are adhered to.
12. Adopt ultimate responsibility for all associate issues, organising recruitment, induction, training, and disciplinary matters consistent with HR policy and procedures.

Successful applicants will possess and be able to offer;

• Minimum 2 years’ experience in an Automotive General Manager position within the motor industry - Essential
• Full UK Driving Licence or equivalent
• Excellent literacy and numeracy skills.
• Previous management of departmental financial accounts and budgeting processes
• Have excellent communication, organisation and interpersonal skills
• Fluent IT skills including Microsoft office.
• Process strong leadership and people management skills, with a track record of driving a business forward.
• Previous experience with and knowledge of the franchise is beneficial.
• Experience using Pinnacle Software is desirable.
• Passion and ability to deliver an outstanding guest experience.
• Enthusiastic, friendly and helpful
• Respectful and courteous to guests and colleagues
• Honest with high levels of integrity and drive to succeed.
• Flexibility in approach.

Download full Job Description and Person Specification Here