After Sales Manager

Our client is a UK market leader and forward thinking innovator in the field of energy saving products along with automated specialist applications, for the healthcare, mental healthcare, custodial and public sector markets.

Alongside the extensive product portfolio of components for the UK and overseas markets, an expert team of engineers are on hand to support installations, whilst technical sales teams give tailored project support and specification advice.

Due to the continued and ongoing growth within the business a position for an After Sales Manager has now become available.

Main Purpose:

To manage the after-sales and technical department and ensure associated activities are completed in accordance with the time, cost and quality requirements needed to meet customers’ expectations.

·Provide quotations for installation, commissioning, servicing and warranty callouts.

·Process of incoming orders for warranty and site work and raise job-sheets for the engineers.

·Plan and coordinate schedule for the Service/Installation engineer and sub-contractors enabling workload to be completed as efficiently as possible. Ensure paperwork is completed accurately for invoicing and payroll.

·Produce a monthly report on costings and value of installation jobs completed including quoted value, total cost, and margin.

·Checking and authorising of engineers’ timesheets

·Authorising of sub-contractor invoices inline with agreed rates

·Provide technical support and problem solving internal and external customers.

·Create and update project specific risk assessments and method statements where required

·Processing of customer returns, booking in, testing/inspecting organising replacements or raised the paperwork for the sales office to raise a credit note. Report any reoccurring issues to the Quality controller.

·Provide technical product training to internal/external customers

·Carry out toolbox talks to engineers/sub-contractors

·Where required source new sub-contractors

·Ensure engineers are compliant with site regulations – i.e. DBS Checks and Asbestos Awareness training

·Undertake role of installation engineer when required.

·Have technical input at New Product Development meetings

·Maintain the engineer stores area

·Work in accordance of company Quality and Health and Safety Policies and Procedures.

This is a fantastic opportunity to become an integral part of a business that has exciting plans for the future. Please email your CV today