After Sales Engineer

After Sales Engineer carries out various activities related to technical support for distributors and partners in territories in charge, which is related to air conditioning and refrigeration, cooperating with service/design section and with factory service section report to General Manager in the Technical Division.

The job holder will do various services for products for customers (providing service on site, commissioning of product, and creating presentation). The engineer is required to continuously develop their knowledge in technical specification of products. The activities include planning service for new products, instructing service methods and promoting new products.

Main Duties:

Technical support to distributors/ customers

Respond to technical inquiries by e-mail or phone without any delays Investigate the unit troubles/claims
Visit the site for commissioning / trouble shooting for customers/distributors Visit distributors'/ customers' office to provide response{s) to their inquiries Check the drawing of projects {unit/ pipe/ electrical installation), setting, and check the operation data
Submit reports for technical supports for site visits
Support spare parts activities for the operation team to improve spare parts delivery

Survey the market information for new products

Benchmark competitors' new products continuously and making comparisons;
Survey relevant standards / regulations / EU directives;
Visit exhibitions to investigate new products / market information;
Attend relevant seminars / meetings relating to heat pump industry associations.

Required Qualifications:

* Degree in Engineering or equivalent

Experience, knowledge and skills:

Technical experience in air conditioning and/or refrigeration manufactures/distributors
Knowledge in refrigeration cycle; commercial refrigeration system; VRF system; chiller system; building management system; EU regulations/ directives related to air conditioning / refrigeration
Strong interpersonal and communications skills
Fluent English, both oral and written
Strong communication skills
Strong problem solving skills
Knowledge of other European language(s) could be beneficial
Advance knowledge in Microsoft (Windows, Word, Excel, PowerPoint)
Create and carry out presentations;
Business trips across Europe with a short notice will be required
Status to travel Europe without visa is required.Please apply now if you have the relevant experience.

Thank you.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer