Eight questions to… Glyn Hopkin operations director Stuart Hodson

Hodson: The day-to-day running of sales and aftersales of what is effectively 51 franchised outlets in 14 towns, in a contiguous market area covering east and north London, Essex, Hertfordshire, Suffolk, Cambridgeshire and Buckinghamshire.

The management, motivation and remuneration of all customer-facing staff within the business to deliver the best possible experience and results for us and, most importantly, for our customers. I have a very close working relationship with the managing director, Fraser Cohen, whose hands-on approach demands the highest level of accuracy with information reported, and whose in-depth understanding of every area of the business keeps me on my toes. A large part of the role is managing the senior relationship and getting the very best mutual benefit with 10 manufacturer partners along with associated suppliers and systems.