Just as car dealers have had to adapt to responsible retailing standards, with PPE, limits on customers and virtual meetings, so automotive industry suppliers have had to play their part.
Before the lockdown, many of the UK’s largest motor auction and remarketing companies were enjoying successes in signing deals. Now, as the sector gears up to return to normal, they are well placed to support the recovery.
AM catches up with Tom Leathes to look back on the last year
MFG Group chief executive Declan Gaule speaks to AM's Tom Seymour about the company's developments for 2020
Relationships between franchised car retailers and their manufacturer partners show signs of strain due to shrinking margins, if conversations at the AM Awards 2020 round table meeting are anything to go by.
10 minutes with... Matt Moakes, chief executive at Heycar.
The motor industry may have dipped a toe in the online retail pool, but Zoople and LoveFilm founder Alex Chesterman has just leaped in head-first with his latest project - car retail platform Cazoo.
Neil Gilligan, Indicata’s national business development manager, explains how its data-led ‘whole market view’ can benefit motor retailers and manufacturers
Combustion engine vehicles will be around for a long time yet. But oil suppliers are actively seeking ways to spread their influence and develop relationships
As technology becomes more sophisticated, the quality of enquiry follow-ups needs to improve in tandem
Research shows 40% of those with a service plan return to buy again
As more consumers go online to research their vehicles, a good digital name has never been more important for car dealers and manufacturers
Competition to supply valuation information is hot and the savvy car retailer can only benefit
As online retailing gains traction among consumers, it’s an area that needs a strong offering from retailers
Quality senior staff are like top footballers in salary terms – they are worth ‘whatever it takes’
Automotive digital marketing companies provide their latest updates, product releases and contract wins
Paint and fabric protection suppliers are coming up with new products, packaging and promotional ideas to boost sales
Autotech Recruit managing director Gavin White explains how its temporary contractors help ease technician shortages and why it is moving into longer-term recruitment
New online technologies plus partnerships and collaborations are helping to smooth the sales journey for high-intent car buyers
‘Physical auctions are not dead,’ says one leading car remarketer, ‘but we have to evolve and this is through digital’
Study has shown that sales conversions by phone outstrip those on email by a factor of four to one
As new car sales slip, dealers must look at other aspects of their operations and seek to leverage the best returns from their service, maintenance and repair offering
Leading insurance add-on companies aren’t blinking as the FCA takes increased interest
Chris Stott, the founder and managing director of SalesMaster, explains why real-time data is crucial to running a connected dealership
James Tew, the chief executive of iVendi, says online retailing is exceptionally complex, and a lot of manufacturers have models he doesn’t think are working
