Black Horse Market Insight
As one of the UK’s leading vehicle finance specialists, Black Horse prides itself on clear and transparent communication to make finance as straightforward as possible. Black Horse is at the forefront of providing customers with high quality service, while also providing leadership on regulatory compliance and the road to zero emissions.
Account managers work closely with car, motorcycle and caravan dealers, supporting them whatever is around the corner. Delivering award-winning customer service, Black Horse account managers go further to support the success of your dealership, backed up by a suite of digital tools to help you with your business goals.
Finally, with its position in Lloyds Banking Group, including its partnership with Lex Autolease, Black Horse is able to provide thorough, expert advice and offer bespoke solutions to take your business one step further.
'Beyond the Brexit blues there's some good news'
Over the coming years, we will see vast changes as the Government improves the necessary infrastructure, and we can help to alleviate myths and provide reassurance to customers.
Car dealers - remember key disclosures and product features
The FCA’s concern was around intermediaries, brokers and dealers not divulging key product features and other regulatory disclosures.
Creating clear and consistent guidance on fuels
Our drive to create a more informed consumer regarding fuel options must continue.
Don't get depressed. Collaborate and build strong partnerships to satisfy customers
Last month, I commented on the forthcoming FCA motor finance market study, in particular on commission structures. I wanted to reflect on discussions I have had across the market.
Ensure lenders' affordability assessments are fit for purpose
The FCA’s concern is that some lenders’ affordability assessments are not aligned with the latest guidance issued as part of its Policy Statement 18/19.
FCA acknowledges professionalism of dealer finance sales
My key reflection is that the market has progressively adopted higher standards over the past three years.
Focus on these four things to be successful in 2019
To be successful in 2019, I believe we need to focus on affordability, commission structures, informed decisions and digital technology
Helping customers avoid used car price turbulence until 2020 (Sponsored content)
I want to reflect on the turbulent journey used car prices have taken over the past 18 months and where we may expect them to go during the rest of this year.
How to ensure customers don't buy inappropriate motor insurance products
In the general insurance (GI) publication, the FCA highlighted risks that can lead to customers purchasing inappropriate products, paying excessive prices or receiving poor service.
Providing clarity on finance offers is where dealers can excel
The challenge remains to ensure customers understand what they are buying when it comes to point-of-sale finance, with many still not clear on pricing, residual values and other technicalities of their contracts.
'Some lenders not taking reasonable steps to manage intermediaries' - FCA
The FCA feels some lenders are not taking reasonable steps to manage intermediaries’ adherence to the rules in the Consumer Credit sourcebook (CONC).
The Road to Zero strategy - a refreshingly balanced view
The Government Road to Zero strategy is a good document and much more balanced than some of the focus and messaging we have seen on the subject.
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