Articles by Tim Rose - Page 14

Mercedes-Benz plans to appeal after a German court ruled against it in a class action case over alleged use of diesel emissions defeat devices in its cars.

A bid to drive the UK Government to introduce mandatory licensing of motor retailers is being prepared by consumer protection groups who are concerned about high levels of complaints in the marketplace.

AM's 2024 Spotlight on Customer Experience & Retention Report for UK car dealers has just been published free here. It examines topics including effective post-purchase communications with customers, car dealers' complaints handling and online review processes, educating ICE car owners about electric vehicles, and identifying revenue streams as the EV aftersales parc continues to grow.

Dundee-based vehicle technician Gary Campbell was killed in a work incident just 11 days into his new job, Kirkcaldy Sheriff Court has been told.

Comedian Rob Beckett has been confirmed to host the 2024 AM Awards on May 2 when excellent businesses, teams and individuals in the UK motor retail industry will be celebrated.

Nissan has a new global plan called the Arc to sell one million more vehicles globally, introduce new types of batteries, and reduce the costs of electric cars by 30%.

Sewells’s managing director Gail Harrison guides automotive retail leaders and the discipline, focus and occasional ruthlessness that's required to create more space and time to plan and implement the ideas that will truly change a business's fortunes.

Seat is planning to update all of its car models to counter suggestions that it might stop making cars carrying the Seat logo.

The UK's newest 'Polestar Space' has opened as the premium electric car brand continues to expand its network of dealerships.

Renault Group and Volvo Group have obtained the required regulatory approvals to officially launch the new company for the next generation of fully electric vans based on a software defined vehicle (SDV) platform and its dedicated services.

Bentley Motors' popular chief executive and chairman Adrian Hallmark is quitting the luxury carmaker to take a new role steering its rival Aston Martin.

Diana Torres is the new managing director of Nissan Motors Great Britain (NMGB), replacing Andrew Humberstone, bringing over 10 years of experience at Nissan

We're now publishing part two of the 2024 AM Awards finalists, including the remaining car dealers which have made it through the judging process to reach the shortlist of contenders.

The judging panel has scrutinised all the entries from franchised dealers, independents, carmakers and motor retail suppliers for the 2024 AM Awards and we're now delighted to reveal the first shortlist of finalists.

Tim Smith, chief executive of Automotive Transformation Group, shares his thoughts on how car dealers can get ahead in omnichannel and use artificial intelligence to their advantage