Training salespeople to behave according to a particular model without them understanding why will cause dealers problems
Manufacturer- or NSC-driven supply chain shortages undermine car retailers' claims of being truly customer-centric
Most people in the motor retail sector do not come from privileged backgrounds, unlike Jo Johnson, MP, and his brother, Boris
Britain's entry into the Common Market reshaped the service sector
People advocating a hard Brexit forget just how bad the UK automotive industry really was before Britain joined the EU
Aftersales 'bells and whistles' won't count for much if the fundamentals of service are missing
The Carlos Ghosn case presents a number of challenges for our high-profile industry.
In a time of uncertainty, maybe it is time to allow our customers a bigger share of voice on our local digital channels.
Some manufacturers take a low view of their dealers, while others see them as partners
Does a shopping mall presence actually drive enough sales to justify the expense and change in the supply chain?
The DVLA’s decision to no longer put previous keeper information on a used car V5 may put the used car market at risk.
It is now possible to get a Masters-level qualification in using Apprenticeship Levy funding
For a realistic look at the future of motor retail, we need to look beyond the capital.
Diesel is now almost regarded as anti-social. The problem does not lie with the facts, it lies with the perception that has been created, argues Jim Saker
Car dealers need to give customers a narrative about their purchase, not a list of specifications.
