The automotive retail sector should brace itself for a Financial Conduct Authority investigation with at least one dealership group likely to come under scrutiny.
Dealers must measure cost and quality to effectively assess outsourced providers.
How female dealer staff are achieving a high proportion of sales is one of the issues to be explored at AM’s Digital Dealer Conference in September.
BMW retailers have embraced the brand’s new car online retail initiative and have welcomed moves to incorporate used vehicles, says the scheme’s project manager Paul Kester.
Dealers and individual senior managers should be wary of falling into the success trap.
An expert panel will tackle issues such as whether a flexible workplace would make the sector more appealing to a wider range of people, workforce diversity, graduate recruitment and the younger generation.
Managers need to gain an increased understanding of their own characteristics and the impact it can have on others before they can begin to lead effectively, according to a mentor whose clients include coaches of top performing US elite sports teams.
AM’s new Customer Service Summit sees a host of experts take to the stage later this week providing delegates with the latest insights, trends and data on how customers expect their service to be delivered both today and in the years to come.
Technology, the internet and the changing demands of the modern retailer should herald a new sales era for automotive retail.
Develop your best people strategy with the help of AM and the IMI.
Big Cars managing director Adam Stott on how his Essex dealer group grew its turnover from £1 million to £25m in just six years.
Paul Jaconelli puts the lessons he learned on used car forecourts and franchised dealerships to good use selling supercars.
Imperial Car Supermarkets explains how it plans to meet its ambitious growth plans and why it thinks its first online sale is around the corner.
