The Motor Ombudsman has reported a 13% increase year-on-year in the level of contacts handled by its team of legally-trained adjudicators in Q2 this year.
Car warranty provider and maintenance and ownership service MotorEasy has been accredited by The Motor Ombudsman to its Chartered Trading Standards Institute (CTSI)-approved vehicle warranty products motor industry code of practice.
Customer concerns regarding quality, standard of work and warranties results in record number of contacts to The Motor Ombudsman in initial months of 2017.
The Motor Ombudsman’s vehicle recalls online search tool has seen an 80% boost in consumer interest between January and April, with an additional 49,000 page views.
A quarter of car buyers are swayed by adverts, according to the latest survey conducted by The Motor Ombudsman.
The Motor Ombudsman received 7,200 enquiries from customers related to its Vehicle Sales Code between launch in September until December last year.
A new free-to-use mediation service has been launched for car owners.
