Motorists still see a face-to-face aftersales service as 'the norm' despite car retailers' introduction of increased digitalisation to maintain COVID-19 social distancing.
Harwoods Group has completed the development of a new glass-sided Audi aftersales facility in Portsmouth in an effort to bring customers a “future now” car servicing experience.
TrustFord is poised to expand its Ford Quick Lane tyre and service aftersales fast-fit centre network with the opening of a £400,000 facility in Gorton, Greater Manchester.
Kia Motors UK has launched the MyKia app to give owners access to new services and tools on their mobile phone.
A new smartphone app is helping car dealers manage customers and maintain COVID-19 social distancing regulations via their mobile device.
Pendragon’s Pinewood Technology has launched a new online payment feature for car retailers’ aftersales departments – enabling customers to pay before collecting their car.
Volvo Car UK is pushing to deliver a contactless app-based aftersales payment facility for customers as it continues to digitise its franchised car retail network.
Vauxhall has announced new lower pricing for parts and service across its national dealer network, enabling it to better compete with the aftermarket.
Car retailers are missing out on the chance to “turbocharge” their aftersales operations due to poor customer data, according to Marketing Delivery.
Vauxhall’s best-seling Corsa model was the UK’s most serviced car in 2019, according to a new report from automotive data provider Autodata.
The FCA Group has launched a new booking-free while-you-wait express servicing offering for customers of its Fiat, Jeep, Alfa Romeo and Abarth brands.
Independent car dealers are increasing aftersales revenue by offering V12 Vehicle Finance’s Service Assist package to customers.
New service and repair comparison website AutoAdvisor.co.uk has received the backing of aftermarket supplier Banner Batteries.
Franchised car retailers benefited from a 5% rise in the volume of vehicles presented at their dealerships for maintenance, according to vehicle health check provider autoVHC.
Toyota is looking to attract older cars back into its UK dealer network with discounted servicing as part of its 5+ Club.
Original Equipment Manufacturers (OEMs), their National Sales Companies and franchised car retailer networks need to upweight plans to stop the erosion of overhead absorption across the franchised sector, if the viability of their operations is to be improved and customer confidence maintained.
Garages are charging up to 60% more in certain parts of the UK for basic MOT and servicing work, according to a new study by Bookmygarage.com.
Halfords reports that sales at its workshop chain, Autocentres, rose 2.2% to £161.4 million in the 12 months to Mar 29, reflecting growth in its provision of servicing, tyres and MOT.
Franchised dealers are failing to sell almost half of the urgent jobs identified during the service process, costing them more than £400m per year according to new data from autoVHC.
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
