Automotive was the only sector which saw fewer customers receive top service first time around in 2016, according to the findings of the UK Customer Satisfaction Index (UKCSI).
UK car buyers are going back to black as white topped the colour charts for the fourth consecutive year.
One-in-three woman drivers believe they have been overcharged by garages because they are a female, according to new research by new car maintenance and ownership service, Motoreasy.
YouGov research commissioned by Carwow has revealed that customers would rather feel confident that they paid a fair price for their vehicle than the lowest possible price.
A fifth (21%) of UK motorists have paid more for a vehicle than its true value with new drivers among the most common victims of over-pricing, according to research carried out by HPI.
A third of potential customers who start their buying journey with an online enquiry will take their business elsewhere if they do not garner a response within four hours, according to a consumer survey conducted by Dealerweb.
Renault’s franchised dealers soared to the top of the customer satisfaction charts with a strong showing from 38,000 surveyed customers in the annual Driver Power dealer chart.
JudgeService has moved to larger premises and launched a recruitment drive to support the company’s rapid growth following a record year for the UK motor industry.
The Tesla Model S has come top in the Driver Power survey of 50,000 car owners. Runners-up in the Auto Express survey were the Renault Zoe and Renault Kadjar.
JudgeService Research has launched a new survey dealers can use to understand customer loyalty and pinpoint a customer’s preferences.
