The Independent Garage Association’s (IGA) Trust My Garage (TMG) scheme is set to become a government approved code specifically for the independent garage sector.
Simple solutions to making sure you do everything to encourage customer loyalty.
Independent repairer, Caroline’s Cars, in Norwich is celebrating 10 years in business with a focus on creating a female friendly service environment and the business is now looking to franchise the idea across the UK.
Autodata has agreed to a three-year contract to supply over 280 Halfords Autocentres in the UK with its online product containing manufacturers' technical information.
Dealers can still access the AM Aftersales Conference ezine special which features round-ups from the event and video interviews.
According to new data from Complete Automotive Solutions (CAS), part of the Manheim Group, many dealers achieved better than predicted aftersales revenue last year.
Kia Motors (UK) is recalling 25,192 vehicles for the replacement of a possibly faulty brake light switch on a variety of cars built between 2006 and 2011.
Hyundai has changed 40% of its dealer network as it embarks on a drive to improve the experience in its showrooms and service departments to help it hit a 5% market share.
Rybrook Warwick has been named as the best aftersales operation in the world at BMW’s own ‘Excellence in Sales’ awards held in Munich, Germany.
Suzuki has launched a new dealer marketing initiative to reach out to prospective new trade partners, based on fresh, friendly and informal style and use of language.
More than two-thirds of franchised workshops in the UK expect their business to expand by 2015, according to new data released by Castrol Professional.
Portsmouth-based Motorworld Car Bodyshop has joined the Fix Auto network.
Ford has launched a loyalty and incentive package aimed at showing motorists the value of franchised network servicing.
A tax avoidance scheme designed to avoid VAT on car repairs that could have cost the Exchequer £600 million a year has failed after a successful challenge by HM Revenue and Customs (HMRC).
Mitsubishi dealers are receiving support from this month in providing aftersales for any used cars they sell.
Kia Motors Europe has renewed its technical partnership agreement with Shell Lubricants.
Land Rover UK has designed an optional five-year service pack for new Range Rover Evoque customers.
Castle Point Motors in Benfleet, Essex, has been named Unipart Car Centre of the Year.
The latest European Commission (EC) frequently asked questions (FAQs) on block exemption have uncovered the potential for manufacturers to lock customers in to franchised dealers for servicing if they have bought a car through a PCP (personal contract plan).
Euro Car Parts, the UK car and van parts distributor, has agreed to merge with Netherlands-based Sator Holding following a £176 million deal.
