Video has led to a boost in customer confidence and satisfaction levels says Sytner, but not necessarily an increase in red work authorisations.
Motor retailing faces challenges from multiple touchpoints in the customer lifecycle leading to an inconsistent experience, says Grass Roots' Adam Goran
The core zero- to four-year-old parc declined 20% in 10 years and dealers need to be at the top of their game to fight back, said Trend Tracker's Chris Oakham
Better cars and fewer sales points will drive dealers to multibrand aftersales coverage, according to ICDP managing director Steve Young
A selection of images from AM's Aftersales Conference 2015
Stratstone has opened an authorised Aston Martin service centre in Wilmslow.
Orio UK has launched a next day delivery service on a range of popular Saab parts.
Fiat Chrysler Automobiles UK Ltd has announced changes to its parts and service structure.
PSA is creating a ‘hub and spoke’ network of dealer group managed parts suppliers.
Toyota and Mazda approved bodyshop Aldon Coachworks has joined the franchised network of Fix Auto UK.
Franchised dealers are missing out on more than £450million worth of revenue by failing to sell ‘Red work’ identified during vehicle health checks, according to BTC.
Ford's UK dealers look set to be added to the network of service and repair providers provided on comparison site WhoCanFixMyCar.com.
ClickMechanic, the U.K. startup offering a marketplace that lets car owners book a mobile mechanic, has scored seed funding.
A need for more technicians is leading Volvo Car UK to mandate that every dealership in its network will engage in apprenticeships.
The `overspill’ calls we take for car dealers, 70% relate to aftersales and service enquiries, 20% are for parts, while on average 10% are new sales enquiries
eDynamix has revealed that Skoda product manager service and parts operations Lisa Hartley is the winner of a brand new iPad from its competition at the AM Aftersales Conference, last week.
Autoparts UK has invested in a fleet of Renault Twizy electric vehicles for zero emission delivery of its car parts.
Lunchtime is the peak time for motorists booking online servicing, according to RAC Garage Compare figures; the recently launched service and MoT online price comparison website.
Motor Codes has launched its Garage of the Year 2015 competition and is encouraging consumers to rate their garage.
