A study of dealer sales has shown that an effective customer contact strategy could increase customer retention rates, despite a falling market.
Franchised dealers hold inaccurate or incomplete records for 30% of their customers, according to Marketing Delivery research.
BMW has issued a recall for over 300,000 cars in the UK following a DVSA investigation which concluded that certain models could stall without warning.
Vertu Motors chief executive Robert Forrester has insisted that he is not under pressure from shareholders to deliver growth through acquisition after reporting reductions of 0.9% in turnover and 9.2% in profits in the group’s annual results.
Family-owned motoring business, Meridien Modena, has invested £3.5 million in a new Ferrari service centre, based near its showroom in Lyndhurst, Hampshire.
The Institute for the Motor Industry has presented new information related to the regulation of technicians working on electric vehicles to the Parliamentary Secretary of State for the Department for Transport.
Creating “EV champions” in dealerships could maximise the growing demand for electric vehicles, according to Gain Solutions.
HR Owen’s Rolls-Royce Motor Cars London dealership has hosted a west London drive-out event for its aftersales customers.
Vospers has targeted greater aftersales efficiency from its £12m supersite which is scheduled to open in Exeter later this year.
PSA Group expects to launch a connected aftersales platform across its Peugeot, Citroen and DS Automobiles brands that could boost car retailers’ retention levels “by next year”.
Coachworks Consulting is calling on car brands to review the soft skill shortfall which is limiting aftersales staff ability to engage with customers.
Pendragon is expanding its network of SMART repair centres.
Franchised car retailers will benefit from growing sales of electric and hybrid vehicles as consumers consider them their most trusted option for maintenance and servicing, the NFDA’s Consumer Attitude Survey.
The Volkswagen TPS network announced its continued growth following the opening of new trade parts hubs in Bolton and Watford, with Birmingham and Cardiff operations now set to relocate to larger premises.
Glyn Hopkin claims that it has halved aftersales lead times with the creation of a new multi-brand aftersales facility to support its Nissan, Fiat, Abarth, Alfa Romeo, Jeep and Renault retail sites in Chelmsford.
Car retailers posted a monthly loss of £18,000 in February as new car margins continued to deteriorate ahead of a disappointing month of registrations in March.
Alex F Noble & Son has funded a five-month scholarship to equip aspiring automotive engineer Jessica O’Leary with the skills to work on a new generation of electric vehicles.
Decline in overall enquiries reflects struggle to replicate record Q1 in 2017, but online enquiries for new and used cars buck the trend, Dealerweb reveals.
Ford has announced the launch of its "first" sales channel for trade parts,‘Parts Plus’, aimed at independent repairers.
Outdated legislation which exempts electric vans from the need for MOT tests needs to change, according to operators.
