Workshop Controller

Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, McLaren, Volvo, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.

Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and career.

Portsmouth Audi was the first Audi business to be operated by Harwoods and was purchased from the AFN Group in 2000.

Our sales department offers the entire range of new Audi models, together with many Audi approved used vehicles. Our Audi servicing centre is fully equipped with the latest diagnostic equipment, so our factory trained technicians can locate and rectify any faults, in order to comply with Audi’s high standards of maintenance. We also stock a range of genuine Audi parts and accessories in our comprehensive parts department. We have a large team of hard-working, experienced staff, who are dedicated to delivering great customer experiences, with our customer-centric culture evident throughout the business

Job Purpose

The role of the Workshop Controller is to:

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Manage the process of optimising workshop resources to meet agreed departmental budgets.

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Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.

Key Responsibilities

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Calculate and manage the effective use of workshop resources for the business.

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Monitor individual and workshop efficiencies to ensure key performance indicators are met.

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Plan the distribution of work amongst the team utilising available skills mix.

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Identify individual training and development needs.

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Manage liaison between workshop and service reception on customer vehicle progress.

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Manage workshop standards in accordance with brand standards requirements.

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Ensure understanding and adherence to the requirements of manufacturer service requirements and customer satisfaction indicators.

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Maintain and develop own skills and technical knowledge.

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Maintain safe working practices and abide by the working rules and standards of the business.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential

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Technical background

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Proof of Right to Work in the UK.

Experience

Desirable

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Relevant manufacturer experience.

Skills & Knowledge

Essential

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Full UK driving licence.

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Smart appearance.

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Competency in numeracy, literacy and IT.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.