Warranty Administrator

Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, McLaren, Volvo, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.

Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.

With 98% of staff scoring positively when asked ‘I care about the future of Harwoods’, we’re a safe bet for a job and career.

Harwoods Land Rover Pulborough is the Group’s longest established dealership and at the very heart of our organisation. Covering the Chichester, Horsham and Worthing areas, we employ an experienced team of over 50 staff, many of whom are long-standing employees

Job Purpose

The role of the Warranty Administrator is to:

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Ensure accurate submissions of warranty and goodwill claims on a daily basis and monitoring daily, weekly and monthly warranty reports.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential

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Proof of Right to Work in the UK.

Experience

Essential

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Motor industry experience.

Skills & Knowledge

Essential

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Smart appearance.

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Competency in numeracy, literacy and IT.

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Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

Key Responsibilities

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Administer warranty policy in the best interests of the business, manufacturer and customer.

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To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.

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Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.

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Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.

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Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.

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Maintain relationships with specialist repairers and manufacturer representatives.