Service Driver

Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, McLarem, Volvo, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.

Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.

With 98% of staff scoring positively when asked ‘I care about the future of Harwoods’, we’re a safe bet for a job and career.

Harwoods Land Rover Pulborough is the Group’s longest established dealership and at the very heart of our organisation. Covering the Chichester, Horsham and Worthing areas, we employ an experienced team of over 50 staff, many of whom are long-standing employees.

Job Purpose

The role of the Service Driver:

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Support the business by carrying out driving duties.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential

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Proof of Right to Work in the UK.

Experience

Desirable

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Previously employed in a position of trust.

Skills & Knowledge

Essential

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current and clean HGV Licence

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Smart appearance.

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Competency in numeracy and literacy.

Desirable

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Advanced motoring qualification.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

Key Responsibilities

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Applicants will be required to transport Bentley and McLaren vehicles to and from our dealership to customer premises.

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Previous customer facing experience is preferred but not essential as full training will be given.

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Working hours are 45 hrs per week but the successful candidate should be flexible as hours per day may vary dependant on distance and collection and delivery times”.

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Carry out a pre-delivery quality check and ensure the vehicle meets customer expectations.

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Carry out a final handover with the customer upon delivery of (sold) vehicles.

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Maintain safe working practices and standards, including driving all vehicles with due care and attention for all customers, road users and pedestrians.