Service Advisor

Our client, the No1 motor trade employer in the UK, is looking to recruit an experienced Service Advisor

Working as a Service Advisor within our clients VERY busy dealership you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Your Responsibilities:

Responding positively to customer telephone enquiries relating to service and repairs.

Chasing work to ensure the vehicle will be ready at the time agreed and advising as necessary.

Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.

Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.

Liaising with Service Manager to ensure workshop loading suits diary bookings.

Producing invoices for completed work and explains the content to customers.

Ensuring service bookings and appointments are managed efficiently

Establishing customers drop off and collection requirements or arranging alternative transport where necessary

Your Abilities and Skills:

Experience gained from within the motor trade would be an advantage

Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately

Excellent communication skills to develop and maintain working relationships

The ability to work as part of a team to deliver excellent customer service

A flexible approach to time-keeping so customer satisfaction can always be ensured.

Systematic and organised; pays attention to the finer details.

Have an honest, respectful and diligent approach to work with a strong sense of integrity

Confident user of computers and a working knowledge and understanding of Kerridge software would be an advantage

A full and valid UK driving licence is essential

Working alongside a great team of 10 Service Advisors

Salary:

£32k basic

£39k OTE (Uncapped)

Working hours/days

Mon to Fri 8am to 6pm, Sat morning on a rota

Further training and extended development will be provided for career progression

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy.

We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.

Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.