Going the extra mile for used car customers can make a world of difference to your business, and it’s often not expensive or complicated.
Shakeel Shah has worked night and day to build his business into a success. Now he plans to take it to the next level.
Car dealers endure more cash flow volatility than most businesses, but good forecasting, careful stock management and good communication can calm the waters
Many motor retailers say they would like to emulate Apple or John Lewis, but to do so would require radical change
The UK’s top 50 independent dealers added £300 million to total revenues for 2015, but year-on-year growth has fallen to 9% from 24% last year.
Many of the world’s most famous Ferraris have passed through the Hertfordshire showrooms of the Cottingham family’s DK Engineering.
Derek Hood made £21.2 million profit selling 170 historic cars last year and is about to open a branch in California.
Sophisticated software is key to getting accurate valuation estimates that keep customers on-side.
Logistics operators steer clear of the limelight, but without them, and their increasing innovation, the motor trade would – literally – grind to a halt.
With strong performance around new cars, the second-hand sector is coming under scrutiny – but a number of new products are being launched to help.
Will Brexit provide fresh stimulus and opportunities to the auction and remarketing sectors?
Putting data at the heart of your stocking policy will reap richer rewards than relying on gut instinct alone.
CarShop chief executive Jonathan Dunkley reveals how his car supermarket group doubled its profits in just 12 months.
The target-driven used car salesmen of yesteryear are being replaced by dealership ambassadors, who ‘consult’ with their customers rather than ‘closing’ them.
The UK's 50 biggest independent car dealers have carved out more than their fair share of sales from a record used car market, but growth is slowing.
There are gaps in the UK market for used car dealers to exploit.
The Car People has streamlined and is entering an ‘aggressive period of growth’, say managing director Martyn Carnell and director of sales Jonathan Allbones.
Customers’ faith in its product and a doubling of its sales capacity are key to Carbase’s ability to ‘deal on the day’, says general manager Gordon Veale.
Car dealers are concerned that pre-registrations and low monthly payments are damaging residual values and profit margins
The internet has radically changed the part-exchange and disposal process for many dealers, from valuing trade-ins accurately to remarketing stock online.
Big Cars managing director Adam Stott on how his Essex dealer group grew its turnover from £1 million to £25m in just six years.
Sales on Facebook and Twitter are still rare, but with 38 million social media accounts in the UK, independents would be short-sighted to ignore them
Top tips from some of the UK’s biggest trade auction firms on getting the best out of online stock selling and buying services.
Paul Jaconelli puts the lessons he learned on used car forecourts and franchised dealerships to good use selling supercars.
From stocking policies to finance, out-of-hours responses to video walkarounds, Debbie Kirlew explores how to increase efficiency in your pre-owned operation
