Small changes drove customer experience success at Jardine Motors Group

At 2023’s Automotive Management Live show, Amber Andrews, digital marketing manager at Jardine Motors Group, revealed the small changes dealerships can make to enhance their online presence to result in more enquiries and leads.

Whether it’s improving online listings and the accuracy of profiles online or responding to customer feedback on social media or reviews – Jardine does them all and has the data to prove that it has worked for the group.

Through partnering with online reputation management platform, Reputation, Jardine can manage the customer journey from acquisition through to loyalty.