Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
The number of workshop bookings has declined by 2.4%, from 35.2 million entries in 2013 to 34.36 million in 2014, according to research released by Castrol.
The number of franchised dealer workshops has declined by 19.2% or 1,235 locations to 21,358 in total in the UK between 2004 and 2014.
