Record new car registrations during 2015 suggest that the UK marketplace is thriving, but research undertaken by EDM with dealers and their customers demonstrates that there continue to be concerns over the level of customer service provided by dealers and manufacturers.
Two-thirds (64%) of car dealers expect their sector to invest heavily in technology to help deal with the continued growth in car sales – with a focus on customer service.
63% of car dealers expect sales to increase over the next 12 months, according to research from information management specialists EDM Group.
Car dealers expect the amount of paperwork handled by dealerships to increase over the next three years, according to research by EDM Group.
