Ray Chapman Motors Volvo wins Feefo customer service award

Ray Chapman Motors Volvo has won an independent customer service award after being recognised for “consistently delivering a world-class customer experience”.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. 

Feefo presents Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years.

To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 5 during 2024.

Duncan Chapman, Ray Chapman Motors managing director, said: "Receiving a Platinum Trusted Service Award from Feefo means a great deal to us because it's based entirely on genuine customer feedback.

“In today's challenging economic climate, we understand the importance of delivering exceptional value and service.

“This award validates our team's dedication to truly listening to our customers and meeting their needs.

“Looking ahead to 2025, we remain committed to maintaining these high standards and continuing to put our customers first."

Tony Wheble, chief executive at Feefo, congratulated the winners: “During these economically challenging times, it's inspiring to see companies like Ray Chapman Motors Volvo consistently going above and beyond for their customers.

“The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them.

"These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.”