Advertisement feature: Hendy’s advice to dealers contemplating self-funded warranty with leading provider

Advertisement feature from Warranty Administration Services

By Paul Hendy, CEO of Hendy Group Ltd

“Without a doubt, with over three decades of collaboration, Warranty Administration Services are the market-leading self-funded solutions partner. If you have faith in the vehicles you vend, don't hesitate to contact them, and embark on the self-funded journey.

For three decades, Hendy Group and Warranty Administration Services have fostered an enduring partnership. I vividly recall my first visit to the Warranty Administration Services offices in 1990, where I outlined our specific needs: a warranty company aligned with Hendy's commitments, capable of collaborating seamlessly with my team, and facilitating profitability from our vehicle sales' quality.

Today, after over 30 years, our association stands as a testament to trust and mutual respect. The skilled Warranty Administration Services personnel have become an integral extension of our workforce. Their dedication to our best interests and alignment with our core values underpin the exceptional service we enjoy.

In 2019, as part of our commitment to competitiveness and our standing as a prominent AM100 dealer group, we undertook a challenge. We sought to overhaul our warranty provision through a competitive tender process. Warranty Administration Services emerged triumphant, offering the financial command we sought, alongside data-rich custom reporting and the promise of innovative IT integration, of which they have exceed all expectations.

A central stipulation of this tender was to future-proof our product delivery while upholding the top-tier Hendy customer experience. Gratifyingly, Warranty Administration Services were already immersed in an ambitious IT development plan, centred on leading-edge solutions and dealer-customer retention, aligning with our trajectory.

With over 91,000 customer warranties registered, almost £10 million in managed warranty funding, and nearly 19,000 warranty claims expertly handled across 60 Hendy Group dealerships, our partnership has not only generated a remarkable £4.3 million in expired warranty profit for Hendy Group, but also empowered us with financial control.

What astonishes me further is that this profit figure encompasses almost half a million pounds in goodwill claims, graciously settled from our warranty fund. This goodwill approach underscores our commitment to unmatched customer experience, a cornerstone of our aftersales strategy. The Warranty Administration Services Claims Team, collaborating closely with our decision-makers, pre-empt challenges, offer swift solutions, and equip us to uphold the Hendy promise.

Warranty Administration Services transcends profit generation for Hendy, though the monthly financial reports are indeed uplifting. They alleviate administrative burdens, serving as our dependable source for well-informed aftercare solutions, enabling agile and effective decision-making.

Their transparency is unparalleled; their autonomy and integrity greatly enrich the Hendy experience. The streamlined processes simplify interactions, encompassing comprehensive training sessions across our sales, service, and customer retention teams at all Hendy sites. Their agility in adapting to the ever-evolving automotive landscape aligns seamlessly with our drive to elevate customer retention through unparalleled service.

Over the span of three decades, as Hendy Group evolved from a modest family enterprise into one of the UK's most expansive multi-franchise groups, Warranty Administration Services has remained a steadfast catalyst in supporting and accelerating our journey.

The flexibility of our warranty arrangements empowers us to swiftly assess and contrast different facets of our business, challenging and refining our choices. An example of this agility was the rapid development of our profit-generating Hendy Rescue and Recovery solution for 2023 and beyond. Warranty Administration Services displayed remarkable ingenuity, promptly fashioning a self-funded dealer product that now benefits Hendy customers.

The collaboration between Hendy Group and Warranty Administration Services shall continue, with the aim of achieving our mutual business objectives. We are enthusiastic about exploring areas to enhance customer retention and elevate driving experiences. The anticipation of our profit statements, channelled back to enhance both customer satisfaction and our diligent workforce, fuels our enthusiasm for this extraordinary partnership.”

For further information, reach out to Warranty Administration Services Ltd at 01522 515600 or speak with Michael Swann today on Michael.swann@warrantyadmin.co.uk.

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Established in 1984, Warranty Administration Services Ltd is a market-leading warranty partner to franchised dealers and supermarkets.